Frequently Asked Questions (FAQs)
Manage My Orders
1. How do I get more information about an item before I place my order?
In case you have any questions about a product, you can call/WhatsApp us on the following number +91 80796 31340. You can also send an email to email@example.com. We will be happy to assist you.
2. How do I place an order on Sniffr?
You can add the chosen items to your shopping cart and place an order on our website, or you can also get in touch with us at +91 80796 31340 and we can place the order on your behalf.
3. Can I place an order on WhatsApp?
Yes, our WhatsApp number is +91 80796 31340.
4. Where are you based out of? Do you have a physical store?
We are headquartered in Bengaluru and our warehouse is also located in Bengaluru, Karnataka. We currently do not have any physical stores.
5. How do I track the status of my order?
As soon as your order has been placed, an email as well as a WhatsApp notification with the details of your order will be sent to you. You can track the shipment by clicking on the link provided in the email/message.
6. Can I change my shipping or billing address after an order has been placed?
Yes, you can do so either by contacting us through email or on our WhatsApp helpline number provided in the “Contact us” section on our website.
7. Can I see the products before I buy them?
It is not possible to share samples of our collection with you. However, we can share real-time images if required on a case-to-case basis. We are committed to providing premium quality products to our customers. Once you receive your order, you are simply going to love our range for its supreme quality and finish. You can also cross-check reviews for the concerned product on the respective product page on our website before placing an order.
8. What is the origin of the product? Which country?
We manufacture and curate unique pet care products from across southeast Asian Countries like India, China, Vietnam, Indonesia, Malaysia, Thailand, and the Philippines. Each of these countries has a unique pet parenthood culture and demographics that speaks through its manufacturer’s product mix and quality.
9. I want my order early. Can you help?
You can opt for express shipping while placing your order (charges begin from Rs.200 and vary depending upon your order value). We can expedite your delivery only for select PIN codes to reach you within 4-5 days. Kindly get in touch with our Customer Care team for more details.
10. Do you have an app that I can order from?
No, not yet but our app is being built and will be available within a few months.
11. Do I get a first-time customer discount?
Yes, you can get 20% off on your first order on a minimum order of Rs 1000. Use the coupon code: FIRST20 at the time of checkout.
1. How do I check the estimated delivery date for my order?
At the checkout page, when you add your PIN code and address details, an estimated date of delivery is shown to you. Once you have placed your order, you can also check the status via the tracking link shared with you through WhatsApp/email.
2. Can you deliver my item faster than mentioned on the checkout page?
The delivery time is dependent on the logistic network available in your location and the area’s serviceability. We always try to procure the item and deliver it as soon as possible. However, you can opt for express shipping on the checkout page and check the estimated delivery date before placing the order.
3. Do you ship internationally?
It depends on the order value and country. For further inquiry, kindly get in touch with our Customer Care team.
4. My purchase is a gift, can Sniffr send the order without an invoice?
Yes, we can. You can add a note on the checkout page to not include the invoice in your order or you can also contact us with your order ID and we will be happy to assist you.
5. I am buying this product as a gift. Can it be gift-wrapped?
Yes, it can be gift-wrapped. The gift wrap charges are Rs.25 per item. You can select the “Add Gift Wrap” option on your cart for the desired order item.
Returns & Refund
1. What do I do if I get a damaged/ defective or incorrect product?
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us a photo of the damaged product and box within 24 hours of receiving your order. We will resolve this immediately for you.
For our products which are partially hand-made, there might be slight differences in texture, color, and size. These natural aberrations are not considered a defect. We would urge our customers to consider that for such products. These products include rawhide bones and munchies.
We ship several parcels a day and incorrect products, missing products or theft in transit is extremely rare. In such a case, please reach out to our team via email/WhatsApp as soon as possible and take a video before opening your box. In case you receive an SMS stating the order has been delivered and you have in fact not received the parcel, please reach out to the Sniffr team within 24 hours of receiving the successful delivery email/SMS.
2. Do I need to keep anything in mind while returning your product?
We would require the returned items to have their original packing. The merchandise must be unused and in the same condition that you received it. We would also require all original papers to be returned with the product.
3. Can I return a product in case I do not want it or do not like it?
We try our best to curate products that fit your pets, but we understand that sometimes they might not fit as expected. For such instances, we do provide Return services. We accept returns only up to 7 days post-delivery of the order. We would request you to clearly mention the items you wish to return. While returning a product, please make sure it is the correct one before you hand it over to the pickup agent.
If it is the first time you are returning a product, the return will be processed without any charges. We will pick up the product(s) from your doorstep and once it has been picked up, we will issue store credits worth the value of items returned so that you can shop for anything else on our website. Shipping charges (if any) paid at the time of placing the order are not refundable. We reserve the right to deny a free return if a previous COD order has been canceled at the doorstep.
If you have already returned a product with us previously, we charge a nominal fee to process subsequent returns. The fee structure is as below. Once the items have been picked up from your doorstep, we will issue a store credit for the value of items returned (minus the below charges) so that you can shop for anything else on our website. Shipping charges paid at the time of placing the order are not refundable.
For orders below Rs 1000 -> pickup charge is Rs 150
For orders above Rs 1000 -> pickup charge is 10% of the order total
1. What is your cancellation policy?
Orders cannot be cancelled/altered after 4 hours of placing the order. Once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance. For COD orders, Sniffr reserves the right to deny future orders. In case of prepaid orders, Sniffr will reserve the right to charge 2-way shipping costs.
2. Instead of store credit, can I get a refund?
As per our policy, we do not offer refunds and can only offer you store credit in exchange for your return request. Once returns are received by us and clear our quality checks, you will receive store credit/voucher which you will be able to redeem in your next purchase. The voucher can be used anytime in the next 3 months without any limitations.
Bulk Orders & Customization
1. How can I place a Bulk Order through Sniffr?
You can share your order query with us via email or WhatsApp and our team will get in touch with you at the earliest.
2. Can I customize an item?
No, we do not customize any of our products. However, you can add a gift wrap or gift message at the checkout page while placing your order.
3. Can I sell my products on Sniffr website?
You can share your details at info@Sniffr.in. Our team will get in touch with you.
1. What are my various Payment options?
You can prepay using Debit/Credit cards, Net Banking, Wallets or UPI. We also have a Cash on Delivery option. In case you have a Sniffr Gift card or discount code, you can use that to pay – just add the code in the ‘Gift card or discount code’ tab on the Checkout page and click on ‘Apply’.
2. Is COD available?
Yes, Cash on Delivery is available for all orders. For costs associated with COD orders please refer the Shipping Policy.
3. Can I pay through a bank transfer?
Yes, you can get in touch with our customer care team, and we will share the required details with you.
4. Does Sniffr retain my card or account details?